Frequently Asked Questions

T-Shirts

Please note that all T-shirts are processed and shipped out 1 week after ordering. This allows us the time to:

  • Make these special shirts to the highest standards
  • Carefully package your product and ship directly to you
  • In specific cases where the product is readily available, it will be shipped out on the next business day.

You will be notified via email when your orders have shipped.

Are you taking commissions?

HyperPlanar is currently not accepting commissions as they're pursuing a Master's of Science in User Experience, working full-time as a UX/UI Designer, and managing a small business with their partner.

Who runs this store?

The online shop is managed by HyperPlanar and their assistant.

What Supplies do you use?

HyperPlanar creates all his art using Procreate. Here are the materials used for different products:
Prints:
Cannon Pro Luster paper
Stickers:
Weather-resistant vinyl
T-Shirts:
All shirts are UNISEX 100% ring-spun cotton.
Graphics are printed with the highest quality inks for resilience and durability.

Do you accept orders placed outside of the US?

We have temporarily paused on all out of country orders for now.

How do you determine shipping charges?

We ship through the United states Postal Service and calculate shipping costs based on the weight and size of the package.

How long will it take to receive my order?

Our goal is to ship your order within a week of your purchase.

Sometimes, especially during product launches or high-demand periods, we may experience a higher volume of orders. Please know that we are working diligently to process and ship orders as quickly as possible, and we greatly appreciate your patience.

All orders will come with tracking numbers, and you will receive an email notification with this information as soon as your item is shipped.

Once shipped, most domestic orders typically arrive within 2 to 10 business days, depending on your local postal service's efficiency. For international orders, shipping times may vary, ranging from 2 to 12 weeks

What is this store's return and exchange policy?

If the item you purchased arrives broken or damaged, we will replace it. Just contact our store's support e-mail. However we do not exchange any apparel orders for ordering the incorrect size so please be sure to double check the measurements. All other purchased merchandise, such as prints, stickers, keychains, and pins, are considered final sale.